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Privacy Policy

1.   Background

This Privacy Policy ("Policy") sets out how AirShare Holdings (ACN 630 293 319) (referred to in this document as "AirShare”, "our" "we" or "us") protects the privacy of your personal information. 

AirShare needs to collect, use and disclose personal information in order to perform our business functions and activities. This includes relaying information to our service provider partners. This is required for the safe proceedings of the listed experiences on the AirShare platform. We are committed to protecting the privacy and confidentiality of personal information and to maintaining various physical, electronic and procedural safeguards to protect personal information in our care.   

By providing personal information to us (either directly or allowing another person to do so on your behalf), you agree that this Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in this Policy. If you do not agree with any part of this Policy, you must not provide your personal information to us. If you do not provide us with your personal information, or if you withdraw a consent that you have given under this Policy, this may affect our ability to provide services to you or negatively impact the services we can provide to you. For example, most of the experiences listed by AirShare require passenger names, weights and contact details. Passenger weights are collected for the safe proceedings of many experiences due to weight restrictions of certain aircraft, or vessels.

There may be instances where your local data protection laws impose more restrictive information handling practices than the practices set out in this Policy. Where this occurs we will adjust our information handling practices in your jurisdiction to comply with these local data protection laws.

2.    What personal information do we collect?

Personal information has the meaning given under your local data protection law. Personal information generally means information which relates to a living individual who can be identified from that information, or from that information and other information in a person’s possession, including any expression of opinion, whether true or not, and whether recorded in material form or not, about an identified or reasonably identifiable individual, and any indication of intention in respect of an individual. 

Generally, the type of personal information we collect about you is the information that is needed to facilitate your experience and/or products. For example, we may collect details such as your name, residential/mailing address, telephone number, email address, credit/debit card details (including card type, card number, security number and expiry date). When you make contact with us for other purposes, we may also collect personal information about you in relation to those purposes. For example, we may collect your personal information so we can contact you about a competition you have entered (e.g. if you win) or to respond to an enquiry or feedback you have sent to us. We also collect information that is required for use in the business activities of AirShare, including for example, financial details necessary in order to process various transactions and other relevant personal information you may elect to provide to us.

We will only collect sensitive information in compliance with your local data protection laws, with your consent and/or where it is reasonably necessary for, or directly related to our listed activities, unless we are otherwise required or authorised to do so by law.  To the extent permitted or required under your local data protection laws, you consent to us using and disclosing your sensitive information for the purpose for which it was collected, unless we subsequently receive your consent to use it for another purpose. We will not use sensitive information for purposes other than those for which it was collected, unless we subsequently receive your consent to use it for another purpose.

3.    How do we collect personal information?

We will collect personal information directly from you unless it is unreasonable or impracticable to do so. Generally, this collection will occur when you deal with us either in person, by telephone, letter, facsimile, email, when you visit our website or when you connect with our social media. We may collect personal information about you when you purchase or make enquiries about experiences products and services; when you enter competitions or register for promotions; when you subscribe to receive marketing from us (e.g. e-newsletters); when you request brochures or other information from us; or when you provide information, or use our services, on social media. Unless you choose to do so under a pseudonym or anonymously, we may also collect your personal information (other than sensitive information) when you complete surveys or provide us with feedback. 

In some circumstances, it may be necessary for us to collect personal information about you from a third party. This includes where a person makes a booking on your behalf which includes arrangements to be used by you (e.g. a family or group booking or a travel booking made for you by your employer). Where this occurs, we will rely on the authority of the person making the booking to act on behalf of any other traveler on the booking. By providing your personal information to us, either directly or through a family member, employer or other agent or representative in connection with a travel booking or related service, you will be deemed to have consented to your personal information being collected by us and used and disclosed in accordance with this Policy.

Where you make a booking on behalf of another person (e.g. a family or group booking or a booking made for an employee), you agree you have obtained the consent of the other person for AirShare to collect, use and disclose the other person's personal information in accordance with this Policy and that you have otherwise made the other person aware of this Policy.  

You should let us know immediately if you become aware that your personal information has been provided to us by another person without your consent or if you did not obtain consent before providing another person's personal information to us.

4. Feedback / Complaints / Contact

If you have any enquiries, comments or complaints about this Policy or our handling of your personal information, please contact your consultant or contact us at:

Telephone:      07 3040 5900

Email:              [email protected] 

We will respond to any enquiries or complaints received as soon as practicable. 

5. Changes to our Policy

We may amend this Policy from time to time.  If we make a change to the Policy, the revised version will be posted on our website at flyairshare.com.au/privacy/. It is your responsibility, and we encourage you, to check the website from time to time in order to determine whether there have been any changes.

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